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Payment & Refund Policy
/ Updated 6. 2024
Product's Payment
& Refund Policy
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The client will receive an invoice with every case delivered, detailing the products and associated fees incurred. Your payment obligation begins on the date of pickup. In addition, the Client will receive a monthly statement listing all outstanding invoices. All outstanding fees must be fully paid within fifteen (15) days of the statement date.
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A finance charge of 1.5% per month (18% per annum) will be assessed on all past-due outstanding balances, or, if such finance charge violates any applicable laws, the maximum rate permitted by law.
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Any account remaining unpaid for more than thirty (30) days after the statement date will be referred to our debt collection agency or legal counsel. This may adversely affect the Client's credit rating; therefore, we strongly encourage you to contact us immediately to settle the balance or arrange an alternative payment plan prior to this deadline.
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The Client has the right to dispute any invoiced charges by submitting a written notice within thirty (30) days of receiving the statement. If no written dispute is received within this thirty (30) day timeframe, the outstanding balance will be deemed accepted and undisputed by the Client.
[ Payment Method ]
* Check : Payable to Entrust Dental Studio LLC
(1) Pick up by our driver (Local)
(2) Mail to us: Entrust Dental Studio LLC
Jenny Kim
2765 E. Trinity Mills Road, Suite 207
Carrollton, TX 75006
(3) "All the education programs" can pay by check,
just drop in person every attended.
* Zelle : Payable to 214-241-9041
The best payment method is a personal check. Write the check and let us pick it up or mail it. So you can avoid the transaction fee.
* Credit Card : We accept credit cards.
If you pay by credit card, transaction fees will be applied. The transaction fee will be 2.6% + 10¢ Tap, dip or swipe / 3.5% + 10¢ Manually keyed in transactions [ Over the phone ]
- Check credit card transaction fees on the Chase web:
https://www.chase.com/business/payments/merchant-fees
(1) Call (945) 268-0861 to pay over the phone.
(2) "All the education programs" can be paid for online.
Please follow the instructions. Any concerns? Call or text.
Entrust Dental Studio LLC [Laboratory] believes that the privacy of dentists should also be protected. Our relationship is our most prized asset, so all information related to your practice is held completely confidential. We treat it the same as the patient-doctor confidential Policy. We do not share any information outside of Entrust Dental Studio LLC [Laboratory].
[ Refund Policy ]
(1) Any case stopped before production, will not be charged any amount.
(2) Any case stopped mid-production will be charged based on the amount of work completed at the time the call to stop the case was received. We will deliver all the completed production after you pay the expense.
(3) Any case that is already done completely, will be charged the full amount of production even if you ask to cancel at this point, send you an invoice as like normal process to pay. Also, we will deliver all the completed production.
(2),(3) these cases cannot be refundable.
Rush Case Fee *
Please call us and check our schedule for the spot before you send it the case to us. We always work hard for all our valuable clients with our best quality. So I inform you that we may NOT have a spot to work for your case even if you want to. Our Working hour is Mon. - Thur. 8 a.m. to 5 p.m.
- Download our turnaround time ->
"RUSH CASE" will be applied 15% more of the full amount. - When we need to work with less than our working term, We call the "RUSH CASE". - If we speed up the case finish required, possible to incur a risk of failure in the quality, so we can NOT guarantee the case with our warranty. Check out our Policy & Warranty - We can NOT guarantee a shipment period either. Please check our Terms & Warranty for rush cases. [ Click ]
Installation Payment
Once a month (4weeks)
Only for the Education program DETC only.
Each program is scheduled from the first Friday of the month for 4 weeks every Friday. If you selected the installment plan option, your payment will be charged every week 1/4 of the total 4 weeks amount automatically after joining until the 4weeks session is completed. The installment plan will include a fee of around 3%.
* The single payment does not have an extra fee.
* If you pay by Cash, Zeller, Venmo, Check by mail, or walk-in does not have an extra fee.
Drop-off Programs
& Refund Policy
If you want to drop off the session, YES! You can do anytime.
BUT! If you have completed the sessions, can not be refundable.
* If you select the installment plan option, your payment will be not charged after being dropped. But you must notify us as soon as possible about your drop off before automatically charge you. Cancelation times are very sensitive.
* For the single paid full amount case, If you paid by credit card, it will be refunded except for a 3% transaction fee. If you paid by Cash, Zeller, Venmo, or Check, the rest full amount refunded without fee.
* Without notice to skip the session in 4-week programs, will not be refundable even if you did not take it.
These programs are required to study and build up with private members step by step in 4 week sessions. Therefore if you are skipped or late to join the session even just once in 4 weeks without notice, unfortunately, will be dropped off automatically. In this case will not charge left sessions.
If you want to join back later,
you have to restart the session from the beginning.